The main benefit of buying from an Australian company is access – if you need to call or email, or if you have any issues with your order, we will be extremely responsive to you (and in your own time zone).
We speak your language – we know our market and we also know the Australian market (and trends), so you can be confident that our products will always make you look your best – we guarantee it.
There are three main legal reasons why it is better to buy your quality tailor-made garments from an Australian company, rather than from overseas:
– Australian companies are subject to the Australian Consumer Law, which guarantees certain rights to consumers in the process of purchasing goods.
Among other things, when you buy from an Australian business you are legally entitled to a product that is ‘fit for purpose’; if you receive a product that is no good to you (for example, a suit that is made incorrectly) the law requires us to provide a replacement. This guarantee is not enforceable on overseas businesses.
– Buying from an Australian company affords you the protection of the State and Territory offices of Fair Trading.
This is an additional avenue of redress if you have an issue with a commercial transaction.
– We are subject to all Australian laws relating to online trade, marketing and payment processing.
Accordingly, when you buy from us as an Australian business, you can be confident that your information will never be misused, we will never store your credit card information and we will respond to any complaints quickly and comprehensively.